Proudly Made in the USATrack Your Order
Stay updated on your AG Cutlery order every step of the way. Track your shipment from our workshop to your doorstep.
How to Track Your Order
Step 1: Check Your Email
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your package.
Step 2: Enter Your Tracking Information
If you didn't receive the email or need to check your order status, you can track your order using your order number and email address below.
Step 3: Monitor Your Delivery
Use the tracking number to see real-time updates on your package location and estimated delivery date through the carrier's website.
Track Your Order
Enter your order details below to view your shipment status:
Order Number: [Enter your order number]
Email Address: [Enter the email used for your order]
Order Status Definitions
Order Received
We've received your order and payment. Your order is being prepared for shipment.
Processing
Your order is being carefully packaged and prepared for shipment. This typically takes 1-3 business days for in-stock items.
Shipped
Your order has left our facility and is on its way to you! You should have received a tracking number via email.
In Transit
Your package is travelling through the carrier's network to your delivery address. Check your tracking number for detailed location updates.
Out for Delivery
Your package is on the delivery vehicle and will arrive today. Please ensure someone is available to receive the package if a signature is required.
Delivered
Your order has been successfully delivered! If you haven't received it, check with neighbors or your building's mail room.
Shipping Timeframes
Domestic Shipping (United States)
• Processing Time: 1-3 business days
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days
International Shipping
• Processing Time: 1-3 business days
• Shipping Time: 10-21 business days (varies by destination)
• Customs Clearance: Additional 2-7 days may be required
Custom Orders
• Production Time: 4-12 weeks, depending on complexity
• Shipping Time: Standard shipping times apply after production
Note: Timeframes are estimates and may vary during peak seasons or due to unforeseen circumstances.
International Orders
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in your order total and are collected by the carrier or customs authority upon delivery.
Customs Delays
Packages may be held at customs for inspection, which can add several days to delivery time. This is beyond our control, but we're happy to provide any documentation needed to facilitate clearance.
Tracking International Shipments
International tracking may have limited updates while the package is in transit between countries. Once it enters your country's postal system, tracking should update more frequently.
Delivery Issues
Package Not Received
If tracking shows your package was delivered but you haven't received it:
- Check with household members or neighbours
- Look around your property (porches, side doors, garages)
- Check your building's mail room or front desk
- Contact the carrier directly using your tracking number
- If still not located, contact us within 48 hours
Damaged Package
If your package arrives damaged:
- Take photos of the packaging and any damage
- Do not discard the packaging
- Contact us immediately with your order number and photos
- We'll work with you to resolve the issue quickly
Wrong or Missing Items
If you received the wrong item or something is missing from your order, please contact us within 7 days with your order number and details. We'll make it right.
Tracking Not Updating?
Sometimes tracking information can take 24-48 hours to appear in the carrier's system after your shipping confirmation email. If your tracking hasn't updated after this period:
- Check that you're using the correct tracking number
- Try tracking directly on the carrier's website
- Wait 24 hours and check again (updates may be delayed)
- Contact us if there's no movement after 5 business days
Need Help?
If you have questions about your order status, tracking information, or delivery, our customer support team is here to assist you.
Contact Information:
Email: agcutlery@gmail.com
Response Time: Within 24-48 hours
When contacting us, please include:
- Your order number
- Tracking number (if available)
- Description of the issue
- Photos (if applicable)
Order History
If you have an account with AG Cutlery, you can view all your past and current orders, tracking information, and order details by logging into your account.
Thank you for choosing AG Cutlery. We appreciate your business and are committed to ensuring your order arrives safely and on time.
