Proudly Made in The USAShipping Policy
At AG Cutlery, we are committed to delivering your premium handcrafted blades safely and promptly. Please review our shipping policy below for complete information on processing times, delivery timelines, rates, customs duties, VAT, and more.
1. Order Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or high-volume periods, processing times may extend to 3-5 business days. You will be notified if there are any significant delays.
Note: Custom, engraved, or made-to-order items may require additional production time of 7-14 business days before shipping.
2. Free Shipping — USA & Canada
We are pleased to offer FREE shipping on all orders to the United States and Canada!
- 🇺🇸 United States: Free standard shipping on all orders — Delivery in 5-8 business days
- 🇨🇦 Canada: Free standard shipping on all orders — Delivery in 5-8 business days
Free shipping is automatically applied at checkout for all USA and Canada orders. No minimum order required.
Expedited shipping options are also available for USA and Canada at an additional cost, calculated at checkout.
3. International Shipping
AG Cutlery ships to most countries worldwide. International shipping options and estimated delivery times are as follows:
- Standard International: 10-15 business days
- Expedited International: 5-10 business days
International shipping rates are calculated at checkout based on destination country, package weight, and dimensions.
4. Shipping Summary
United States: FREE — 5-8 business days
Canada: FREE — 5-8 business days
International (Standard): Calculated at checkout — 10-15 business days
International (Expedited): Calculated at checkout — 5-10 business days
5. Customs Duties & Import Taxes
For international orders (outside the USA and Canada), your order may be subject to customs duties and import taxes upon arrival in your country. Please read the following carefully:
Who Pays Customs Duties?
All customs duties, import taxes, and brokerage fees are the sole responsibility of the buyer/recipient. These charges are not included in our product prices or shipping rates.
When Are Duties Charged?
Customs duties are assessed by your country's customs authority when the package arrives. The amount depends on:
- The declared value of the goods
- Your country's import duty rates for cutlery/bladed tools
- The HS (Harmonized System) code applicable to the product
- Any applicable free trade agreements between the US and your country
How Are Duties Collected?
Your local customs office or the shipping carrier may contact you to collect duties and taxes before releasing your package. Please respond promptly to avoid delays or return of your package.
Refusal to Pay Duties:
If you refuse to pay customs duties and the package is returned to us, we will refund the product cost only. Original shipping charges and any return shipping costs will be deducted from your refund.
Tip: To estimate potential duties for your country, you can use your government's official customs duty calculator or contact your local customs office before placing an order.
6. VAT (Value Added Tax)
Customers in countries that charge VAT (Value Added Tax) — including the United Kingdom, European Union member states, Australia, and others — may be required to pay VAT on imported goods.
VAT Rules by Region:
- 🇬🇧 United Kingdom: VAT at 20% may apply on orders. For orders under £135, VAT is collected at checkout by the seller. For orders over £135, VAT is collected by UK customs upon arrival.
- 🇪🇺 European Union: VAT applies to all imports. For orders under €150, VAT may be collected at checkout under the IOSS (Import One-Stop Shop) scheme. For orders over €150, VAT and duties are collected by customs.
- 🇦🇺 Australia: GST (Goods and Services Tax) at 10% may apply on orders over AUD $1,000.
- 🇨🇦 Canada: GST/HST may apply depending on the province. Free shipping does not exempt orders from applicable taxes.
- Other Countries: Please check with your local tax authority for applicable VAT or GST rates on imported goods.
Important: AG Cutlery currently operates as a US-based company. Prices displayed on our website are in USD and do not include VAT for international customers. Any VAT due is the buyer's responsibility unless otherwise stated at checkout.
7. Customs Clearance Delays
International orders may experience delays due to customs inspection and clearance procedures. These delays are outside our control and are not grounds for a refund of shipping charges. We recommend:
- Placing international orders well in advance for time-sensitive occasions
- Providing accurate and complete delivery information at checkout
- Responding promptly to any communication from your local customs office
8. Knife Import Regulations
Knives, blades, and cutting tools are regulated items in many countries. It is the buyer's sole responsibility to ensure that the items ordered are legal to import into their country or region.
AG Cutlery is not responsible for packages seized, held, or destroyed by customs authorities due to local knife import laws. No refund will be issued for items confiscated due to the buyer's failure to verify import legality.
Please check your local laws before placing an international order, especially for:
- Fixed blade knives over a certain length
- Assisted-opening or automatic knives
- Swords and large bladed weapons
- Knives with certain handle or blade features restricted in your country
9. Shipping Carriers
We ship using the following trusted carriers:
- USPS — Standard domestic
- UPS — Expedited domestic and international
- FedEx — Overnight and expedited options
- DHL — International orders
10. Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also track your order here:
Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.
11. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date:
Phone: (424) 667-4664
Email: info@agcutlery.com
We will file a carrier claim and arrange a replacement or refund as quickly as possible.
12. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. AG Cutlery is not responsible for packages delivered to incorrect addresses provided by the customer. Address changes must be requested before the order ships.
13. Holiday Shipping
During major holidays, carriers may experience delays. We recommend placing holiday orders at least 2 weeks in advance. We are not responsible for carrier delays during peak holiday seasons.
14. Contact Us
If you have any questions about shipping, customs duties, or VAT, please contact us:
AG Cutlery LLC
554 Cedar Street, Unit 206
Newington, CT 06111
United States
Phone: (424) 667-4664
Email: info@agcutlery.com
Response Time: Within 24-48 hours
Thank you for choosing AG Cutlery. We take great pride in delivering premium handcrafted blades to customers worldwide.
