Find answers to common questions about AG Cutlery's premium handcrafted blades, ordering, shipping, and care instructions.

General Questions

Q: What makes AG Cutlery knives different from mass-produced knives?
A: Our knives are handcrafted by skilled artisans using traditional forging techniques and premium materials. Each blade receives individual attention during the crafting process, resulting in superior edge retention, balance, and durability. We use high-quality Damascus steel, high-carbon steel, and carefully selected handle materials that you won't find in mass-produced alternatives.

Q: Are your Damascus steel knives authentic?
A: Yes, all our Damascus steel blades feature genuine pattern-welded steel created through traditional layering and forging techniques. Each blade displays unique, authentic Damascus patterns that are not etched or artificially created.

Q: What is Damascus steel?
A: Damascus steel is created by forge-welding multiple layers of different steel types together, then folding and manipulating them to create distinctive patterns. This process results in a blade that combines beauty with exceptional strength, flexibility, and edge retention.

Q: Do you offer custom orders?
A: Yes! We offer custom blade services including personalized designs, material selection, engraving, and bulk orders. Visit our Custom Order Request page to submit your specifications.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout.

Q: Is it safe to order from your website?
A: Absolutely. Our website uses SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers.

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. If your order hasn't been processed or shipped yet, we'll do our best to accommodate your request. Once an order has shipped, modifications are not possible.

Q: Do you offer gift wrapping?
A: While we don't offer traditional gift wrapping, all our knives come in protective packaging suitable for gifting. For special requests, please contact us and we'll do our best to accommodate.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Q: How long does shipping take?
A: Domestic (US) orders typically arrive within 5-7 business days. International shipping times vary by destination, generally ranging from 10-21 business days. Custom orders have separate production timelines of 4-12 weeks before shipping.

Q: Do you provide tracking information?
A: Yes, once your order ships, you'll receive a tracking number via email so you can monitor your delivery status.

Q: What if my package is lost or damaged during shipping?
A: We carefully package all orders to prevent damage. If your package arrives damaged or goes missing, please contact us immediately with your order number and photos (if damaged). We'll work with the carrier to resolve the issue.

Q: Are there any restrictions on shipping knives?
A: Yes, knife shipping regulations vary by country, state, and locality. Some jurisdictions have restrictions on blade length, type, or automatic mechanisms. It's the customer's responsibility to ensure compliance with local laws. We cannot ship to addresses where knife ownership is prohibited.

Product Information

Q: What steel types do you use?
A: We use various premium steel types including Damascus steel (pattern-welded), high-carbon steel (1095, 5160), and stainless steel depending on the blade's intended purpose. Each product listing specifies the steel type used.

Q: Are your knives sharp when they arrive?
A: Yes, all our knives are professionally sharpened and ready to use upon arrival. However, we recommend careful handling and proper storage to maintain the edge.

Q: What handle materials do you use?
A: We use a variety of premium handle materials including exotic woods (rosewood, walnut, olive wood), bone, horn, micarta, G10, carbon fiber, and stabilized wood. Each material is selected for durability, comfort, and aesthetics.

Q: Are your kitchen knives dishwasher safe?
A: No, we strongly recommend hand washing all our knives with mild soap and warm water, then drying immediately. Dishwashers can damage the blade edge, handle materials, and overall integrity of the knife.

Q: What's the difference between full tang and partial tang?
A: A full tang blade extends the entire length of the handle, providing maximum strength and balance. Partial tang blades have the steel extending only partway into the handle. Most of our premium knives feature full tang construction for superior durability.

Care & Maintenance

Q: How do I care for my Damascus steel knife?
A: Hand wash with mild soap and warm water, dry immediately, and apply a light coat of food-safe mineral oil periodically to prevent oxidation and maintain the pattern's appearance. Store in a dry place, preferably in a sheath or knife block.

Q: How often should I sharpen my knife?
A: Frequency depends on usage. For regular kitchen use, honing with a steel before each use and professional sharpening every 6-12 months is typical. Outdoor and hunting knives should be sharpened as needed based on use.

Q: Can I sharpen Damascus steel knives?
A: Yes, Damascus steel can be sharpened like any other knife. Use whetstones, sharpening systems, or professional services. Avoid aggressive grinding that could damage the pattern.

Q: What if my knife develops rust spots?
A: High-carbon and Damascus steel can develop patina or minor surface rust if not properly maintained. Remove light rust with a rust eraser or fine steel wool, then clean, dry, and oil the blade. Prevent future rust by keeping the blade clean, dry, and lightly oiled.

Q: How should I store my knives?
A: Store knives in a knife block, magnetic strip, sheath, or protective case. Avoid storing loose in drawers where blades can contact other objects. Keep in a dry environment to prevent corrosion.

Returns & Warranty

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original condition. Custom orders and personalized items are final sale. Please review our Return Policy for complete details.

Q: Do you offer a warranty?
A: Yes, we stand behind our craftsmanship. Our knives are warranted against defects in materials and workmanship. Normal wear, improper use, or lack of maintenance are not covered. Contact us if you experience any issues.

Q: What if I receive a defective product?
A: While rare, if you receive a defective item, please contact us within 7 days with photos and a description of the issue. We'll arrange for a replacement or refund as appropriate.

Legal & Safety

Q: Are your knives legal to own?
A: Knife laws vary significantly by jurisdiction. Most of our products are legal to own in most locations, but it's the customer's responsibility to verify compliance with local, state, and federal laws before purchasing.

Q: Can I carry these knives in public?
A: Carrying laws differ from ownership laws and vary by location. Many jurisdictions restrict blade length, concealment, or carrying in certain locations. Always research and comply with your local laws.

Q: Do I need to be a certain age to purchase?
A: You must be 18 years or older to purchase from AG Cutlery. By placing an order, you confirm that you meet the minimum age requirement.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us. Our team is here to help!

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