We use DHL, Fedex, UPS and USPS for all shipments. During checkout, you may choose between flat rate (slowest) and express (fastest) to determine a time in TRANSIT.
Yes, we ship internationally. You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email us at firstname.lastname@example.org with your location and we will get it fixed.
We package and ship your order as soon as possible. Orders are subject to verification and approval before shipping and may take several days to process. Please note that we do not ship on Saturdays, Sundays or holidays. While we will do we can to ensure your order is delivered on time. AG Cutlery cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Custom order can take unto 10 – 20 working days to dispatch.
We accept payment by Credit Card through PayPal. If you’re a caveman (or cave lady) without a credit card or PayPal and would like to pay via cash, check, or money order, contact email@example.com for info on alternate payment methods. Sorry, we don’t accept orders over the phone.
Yes. Our customer’s safety and security come first, and protecting your personal details is our topmost priority. We strive to ensure that all transactions made at our AG Cutlery online shop are safe by using the Secure Sockets Layer (SSL) software. The software is the industry standard and among the best software available today for secure commerce transactions. We also make use of 128-bit encryption, which is the highest level of encryption available commercially. It encrypts all of your personal information, name, and address, so that it cannot be read as the information travels over the internet.
To cancel or change an order, first check the status of your order to ensure that is has not already shipped. We begin to process orders immediately after they are placed. Any requests to change or cancel an order contact us immediately and we will attempt to accommodate your request based on the status of your order.
You do not need to have an account to place an order with AG Cutlery. You can simply shop, add items to the cart, and check out. When you place your order, you can provide an email address for order confirmations so you can track your order. Doing so will not set up an account, and it will not result in a subscription to email newsletters unless you choose to subscribe.
Knives items may be returned must be in un-used and well packed for a full refund less shipping charges within 14 days. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card or into the PayPal account that placed the order.